Terms and Conditions

This website is run by APEX Medics 

Throughout this document, the terms “us”, “our” and “APEX Medics” refer to APEX Medics, and all directors, employees, contractors or other representatives of MasterMedPrep. The phrases “The website” or “our website” refer to the domain www.apexmedics.com and all pages within it.

The term “Our services” refers to any documentation, guidance or support offered, whether paid for or free of charge. Words in their singular include the plural and vice versa. Examples are included for illustrative purposes only and do not limit the interpretation of this contract.


These terms and conditions apply to any and all use of this website (www.apexmedics.com) and our services, including our in school support, courses and events and mentoring and support schemes. By using this website, you agree that you are fully aware of our terms and conditions at the point of use, that you have read and understood them in their entirety and agreed to fully abide by these terms. If you have any confusion or uncertainty regarding the meaning or interpretation of anything listed in this document, please contact us – we will be happy to provide clarification. Alternatively, please refrain from using our website and/or services.

No addition to, variation of, exclusion or attempted exclusion of any of these Conditions will be binding on APEX Medics unless in writing and signed by a duly authorised representative of APEX Medics.

In using or accessing this website, you are deemed to have read and agreed to the following terms and conditions:

1. Copyright and Acceptable Use

1.1 You may copy electronically, save and print portions of the website for your own personal use. These portions of the website must clearly reference the source: APEX Medics and  www.apexmedics.com

1.2 You may share the website with others, with or without the understanding that they might also use the enclosed information for the same purpose outlined above in 1.1.

1.3 However, neither information on the website nor any of our resources (including, but not limited to our website content, mock papers or worked solutions) may be shared without the express permission, in writing, from ourselves prior to any action occurring. Any such permission we provide will detail exactly how the information can and cannot be used, and the permission provided must not in any way be exceeded.

1.4 Electronic copies of our resources or services provided are only accessible for a maximum of 12 months and are non-refundable.

1.5 No information from the website may be used for any teaching, tutoring or guidance purposes, except with our consent and prior written permission.

1.6 The information enclosed on the website may not be used to generate income of any kind, or to otherwise support any commercial undertaking.

1.7 No data or information made available on or by this website, or in or by any of our resources as described above, may be used in connection with or to support any business or commercial undertaking (including both for and not-for profit).

1.8 All text (and the information represented therein), design, graphics, charts, tables, graphs and other material, and the selection and arrangement thereof, in this website and our associated publications remain our intellectual property in perpetuity. Likewise, our logos, micrologo and favicon and slogans remain our intellectual property. These may not be reproduced, modified or used for any purpose outside their original source, without our express prior written permission. In particular, logos or trademarks of APEX Medics may not be used to suggest links to or endorsements of any other services of any kind without our express written permission.

1.9 Any other use of materials on this website (including without limitation any reproduction, modification, distribution or republication) without our prior written permission is strictly prohibited.

1.10 All documents, mock papers, and packs that are purchased are sent via email in a .pdf format unless explicitly stated otherwise. These documents may have electronic settings which make copying and reproduction harder; likewise they may be set to be perishable at any time at our absolute discretion. This is in accordance with our intellectual property policy.

1.11 In special cases, documents may be modified to suit your needs (dyslexia, SEN…). We should be made aware of your requirements at least 72 hours prior purchase. If any document is paid for before submitting your request, we cannot guarantee the modifications will be possible and refunds will not be issued.

1.12 If you believe a document has perished prematurely and this is affecting your preparation in any way please contact us with the details and we will seek to promptly resolve the matter.

1.13 All rights are reserved unless explicitly granted.

2. Indemnity and limitations of liability

2.1. No representations, warranties or terms of any kind are made in respect of this website or its contents, (including, without limitation, any views or comment made, any blog content and the content of our members resources) other than those required by law.

2.2. Any information provided by APEX Medics in any format is to be considered guidance, and every individual is responsible for choosing how they wish to use such information in light of that.

2.3. Additionally, we make no representations, promises regarding or warrant the accuracy or efficacy of any information, or any interpretation thereof, provided by the website, our resources, our services or in any other way by APEX Medics.

2.4. All our worked answers, personal statement support and interview techniques are the personal opinion of the author.  They are unofficial, to be used only as a guide and APEX Medics takes no responsibility for their accuracy and will not be held liable for any losses associated with their usage.

2.5. In brevity, APEX Medics is purely an advisory service; APEX Medics does not give any representation or make any guarantees regarding the outcome of any admissions tests or university applications and cannot be held liable for any unsuccessful outcomes. Our high success rate is our current track record, and not a percentage guarantee for future applicants.

2.6. We do not exclude or limit our liability where it is unlawful to do so.

2.7. We expressly exclude, to the fullest extent permitted by law, all liability of APEX medics, its directors, employees, contractors or other representatives for any loss, howsoever arising, suffered or claimed to be suffered as a result of your use of this website, any of our information sources or our services.

2.8. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms and conditions, we are responsible for the loss or damage you suffer that is a foreseeable result of us not complying with them or arises from us failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if both parties knew it might happen at the time when your initial payment for our services is confirmed or it was obvious that it would happen.

For further information about your statutory rights and other legislation, contact your local authority Trading Standards Department or Citizens Advice Bureau.

3. User Data And Confidentiality

3.1. We do not collect or process personal data for any other purpose than for the intended purpose of supporting your application to medical school. However, regarding the use of customer/user data, following terms and conditions apply:

3.2. We reserve the right to retain for our own use customer details that you have provided us. This is to ensure we continue to provide you with the very best service on any future occasions that you contact us. This may be done using a Customer Relationship Manager (CRM software).

3.3. If you would like a copy of any personal information we hold about you, please submit a written request to us and this can be arranged for a £10 administrative charge.

3.4. If you would like to be completely removed from our database then please contact us explaining your wishes and we will promptly honour your request free of charge.

3.5. APEX Medics frequently requests testimonials. If you agree to a testimonial in either written or video format this will be published on our website and social media. You may request at a later date that the content is withdrawn and where possible we will facilitate this request.

3.6. We may monitor, record, store and use any video conferencing, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service. Communication collected by APEX Medics is not shared or sold to any third party and can be deleted upon written request.

3.7. Session recordings of group seminars and public webinars are shared on our community platform for others to see.

4. Cancellations, Transfers and refunds

4.1 All group lesson bookings, are non-refundable

4.2 All 1-1 tuition and mock interviews are non-refundable.

4.4 All UCAS Consultation services are fully non-refundable.

4.5 All purchases of e-resources and e-services are non-refundable.

4.6 We require 2 working days notice to switch tuition time – failure to do this may result in the session expiring. The client will not be able to rearrange the session or get a refund for any unused time.

4.7 MasterMedPrep reserves the right to cancel any event or service provision for any reason and at any time at our absolute discretion. In the unlikely event that this occurs, you will be entitled to a full refund, however any expenses incurred related to the course including (but not limited to) travel, food and accommodation will not be reimbursed.

4.8 Any payments done in instalments must be completed as agreed at the start. No adjustment or reductions to instalment amounts are possible even if services remain unused.

4.9 All online work experience bookings are non-refundable. We charge a £10 non-refundable administration fee to sign up to the work experience programme. This consists of a series of free webinars. These can be cancelled at our discretion and no refund will be issued. If a student does not show proper engagement, is disruptive, or for any other reason – we reserve the right to cancel the student’s work experience programme and offer no refund. It is at our discretion whether to provide a certificate to a student for their work experience programme. We reserve the right to charge £10 to provide a certificate for completion the work experience programme. A student cannot transfer their admin fee for work experience to another student. 

5. Operation Of The Website and Functionality

5.1. This website includes links to other websites which are neither owned nor operated by us; this does not represent an endorsement.

5.2. We make no claims of association with any third parties to whose websites our website links; neither do we make any guarantees regarding the accuracy or usefulness of these websites or their content. These links are provided only for your convenience and we neither hold responsibility for, nor give any warranties for, nor make any representations regarding the content, usefulness or functionality of any such websites and/or services. We are neither responsible for, nor liable in relation to, the content or your use of such websites.

5.3. Due to the nature of the internet and any other practical reasons, we cannot guarantee error free operation of this website, and will accept no responsibility for any loss suffered, or claimed to be suffered, as a result of any lack of functionality of our website or any part thereof.

5.4. APEX Medic’s success claims are based upon our track record working with students on our 1 to 1 or group coaching programme where students have been actively engaged with our service and have taken part for a minimum of 9 months.

5.5 For access requirements, documents and sessions may can modified to suit your/a student’s needs. We should be made aware of any requirements at the earliest possible opportunity.

6. Non-solicitation

6.1. The Client is not permitted to make private arrangements for support with a Tutor, contractor or employee introduced by APEX Medics. Should this obligation be breached, APEX Medics  shall be entitled to obtain an injunction against the Client to prevent further breaches. This obligation shall continue notwithstanding termination of this agreement.

7. Ethical Practices 

7.1. Any disputes with respect to mentoring lessons, scheduling, safeguarding, privacy or any other matter will be investigated by APEX Medics.

7.2. All parties are expected to be professional, prompt with time and held to the relevant standard of conduct. APEX Medics reserves the right to terminate the programme if inappropriate behaviour has occurred, including but not limited to safeguarding breaches, plagiarism, and unethical practices.

7.3. As we value our customers’ experience, we would greatly appreciate it if, on discovering any non-functionality or areas where we could improve, you notify us. This will allow us to put things right as quickly as possible for the benefit of all our customers.

8. Complaints Policy

8.1. We take complaints incredibly seriously at APEX Medics as student satisfaction is one our core values. If you have any complaints about our services or the website, please contact us as soon as possible by emailing info@apexmedics.com.

8.2. We will investigate any complaints in a timely and efficient manner. We may ask you to provide evidence of your complaint in order to help us fully investigate. We aim to provide a satisfactory resolution within 14 days of receipt of your complaint.

8.4. At the end of the investigation, we will report back our findings to the customer. Should we find the complaint to be valid, we will create a plan to ensure customer satisfaction going forwards.

8.5. We take all complaints seriously and will use any feedback to improve our services in the future.